We strive to ensure that the quality of our products is excellent, but in the case that an item you ordered from CozyPetClothes.com does not meet your expectations, our Return Policy is below.

All returns are subject to a 20% restocking fee and need to be returned to us within 30 days from date of invoice.

Please note:

Shipping charges are NOT refundable.
Personalized Items are Non-Refundable.

In cases of return, you must obtain an RMA number prior to returning the product.

E-mail us with your name, your order number (invoice number on your invoice), the size and name of the product, and the specific problem you have encountered.

You will be responsible for return shipping expenses, unless otherwise noted.

Products returned without an RMA number will not be accepted, and a credit will not be issued.

If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you.  Please e-mail dandlproducts@insightbb.com for a replacement shipment.

If the merchandise needs to be exchanged for a different size, we ask that you not only pay to ship the incorrect sized item back to us, but include the appropriate amount for shipping the replacement item back to you.

Non-defective correct sized merchandise must be in original purchase condition with the original packaging intact, and include the original receipt/invoice/packing slip (make a copy for your own records).  Returns that are eligible for a refund or credit are subject to a 20% restocking fee.  We will issue a refund or credit upon acceptance and inspection of returned merchandise.  Please note that your credit expires 30 days after return is received.  Your Credit is valid for a one-time purchase.  Due to restrictions on our website, your purchase must be greater than or equal to your credit amount in order for your purchase to be processed.   If you do not wish to spend the full amount of your credit, please e-mail us with your order.   Any remainder of your unused credit cannot be refunded.